OnDemand
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Primary Service Policies
Clarification:
Why do we have to wait until just before your booking to tell you for sure who your operator is?
Bobcat Service Division
with-operator rentals, excavation services
Why do we have to wait until just before your booking to tell you for sure who your operator is?
We can tell you that it is definitely NOT because we are disorganized, indecisive, or for some other reason we prefer to wait until the last minute (like procrastinators)!
The reason for that seemingly late-date for making the final decision on who your operator will be, is due to the “On-Demand” nature of our service and the fact that there are so many variables out of our control – frequently customers make last-minute change request of us before we even get to their site (so often they will reschedule/postpone, make changes in equipment, etc), and once we are there on site things can occur that also impact our schedule and have ripple effects for days, and on other operators and branches (assignments that take longer than planned, the customer adding more work once we get there – it’s pretty hard to pack up and leave when that happens, weather issues, and so on), and especially when we have a constantly tightly-packed schedule to begin with! So we do our best, but that’s how it is in this business.
Another OnDemand benefit:
So, it's a good thing we have a lot of operators and hence flexibility built into our system to absorb those over-runs and potential schedule conflicts – something you will come to appreciate is that we remarkably infrequently have to come to you and ask that we reschedule or delay – it’s a pretty rare occurrence.
You can count on us to be there on the day and approximate time you wanted, probably 95% of the time, or 19 out of your 20 last bookings with us, or better, conservatively. It is a record we are proud of and hang our hat on.
A small one- or two-man/machine operation just can’t compete with that kind of reliability. We frequently get calls from customers desperate to get us in and take care of them because there previously booked guy is letting them down, said he’d be there 2 days ago and now it looks like he’ll be another few days or a week or more and they just can’t wait.
Usually they use us once, and never go back. Our prices are comparable or better than most, so they aren’t paying a premium to have this awesome service and peace of mind, reliability. We capture a lot of new business this way.
