OnDemand
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Secondary Service Policies
These policies are finer points and additional clarifcation to the bobcat services we offer and are specific to the services of this division.
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Bobcat Service Division
with-operator rentals, excavation services
OnDemand’s Bobcat Service
Secondary Policies
Some of these points are held in common with some of our other services, but these do in particular directly apply to our with-operator bobcat or excavtion service. The following are not necessarily listed in order of importance.
1.
How we count our time, for billing purposes: Very simply, we charge for all the time the operator is on the jobsite with the equipment - from the moment of arrival until leaving, including loading and chaining-down time.
How we count our time, for billing purposes: Very simply, we charge for all the time the operator is on the jobsite with the equipment - from the moment of arrival until leaving, including loading and chaining-down time.We bill a minimum charge each day our machine and an operator are on site, and we bill right to the quarter-hour, rounding forward.
2.Clarifying who you are / who is a contractor or customer: In this entire website, and certainly in this Policies section specifically, we may use the terms customer or contractor interchangeably with each other and the pronoun "you", for our purposes and the purposes of these policies, all mean he same thing. We only work for contractors. If you are a homeowner attempting a project yourself without the benefit of hiring a general contractor, then you are yourself the de facto general contractor for this project, for our purposes.
Clarifying who you are / who is a contractor or customer: In this entire website, and certainly in this Policies section specifically, we may use the terms customer or contractor interchangeably with each other and the pronoun "you", for our purposes and the purposes of these policies, all mean he same thing. We only work for contractors. If you are a homeowner attempting a project yourself without the benefit of hiring a general contractor, then you are yourself the de facto general contractor for this project, for our purposes.In order to keep the chain of command clear, we will only ever take direction from our immediate customer - the contractor - and not your customer or client, the property owner. Please direct your client to not interfere with this process - make all requests of us come from you and never them.
3.You need to provide oversight, and any labour or other roles: You supply oversight of the work being done at your site - both to check up on our services for you as well as any other trades or individuals working on your site. You should have yourself and/or one or more of your workers present probably at all times for various tasks on the site.
You need to provide oversight, and any labour or other roles: You supply oversight of the work being done at your site - both to check up on our services for you as well as any other trades or individuals working on your site. You should have yourself and/or one or more of your workers present probably at all times for various tasks on the site.Please do not expect our machine operators to get out of the machine and do any non-operating, labourer-type work.
4.Remember what your scope of responsibities are, compared to what our's are: This may sound a bit blunt, but this point needs to be made excedingly clearly - our job is to show up with the machinery you ordered and run it for you and follow your directions in doing so; and that is about the extent of our duties. You, on the other hand, handle most everything else in connection with the work being done on your site as it involves us, from the start (planning) right through to the finish (barracading the site up, for example), and almost everything else in between, including many other matters, particularly involving safety issues.
Remember what your scope of responsibities are, compared to what our's are: This may sound a bit blunt, but this point needs to be made excedingly clearly - our job is to show up with the machinery you ordered and run it for you and follow your directions in doing so; and that is about the extent of our duties. You, on the other hand, handle most everything else in connection with the work being done on your site as it involves us, from the start (planning) right through to the finish (barracading the site up, for example), and almost everything else in between, including many other matters, particularly involving safety issues.5.What we (OnDemand) are, and what we do, our obligations: When you hire our services, you must understand clearly that we are not in any way a contractor ourselves, but rather a service provider; an equipment rental outlet who also happens to provide an operator to run the equipment for you on your jobsite, and under your direction, planning, guidance and so on. We will not take on any role beyond that - we stay in the machine and run it for you.
What we (OnDemand) are, and what we do, our obligations: When you hire our services, you must understand clearly that we are not in any way a contractor ourselves, but rather a service provider; an equipment rental outlet who also happens to provide an operator to run the equipment for you on your jobsite, and under your direction, planning, guidance and so on. We will not take on any role beyond that - we stay in the machine and run it for you.6.Site visits by us in advance are generally unnecessary, and are done rarely: As a rule we do not come out to look at your site first, as doing so is generally unnecessary, and to do so regularly would slow our services and response time down immensely, and add undue cost to our services. If on ocassion we do visit first as a favour to you, or we happen to be back on a site that we had previously provided you service at, it does not change our stated position that we wll not be held to any greater level of responsiblity than if we hadn't visited, just for having done so. All decisions are still yours to make, in terms of machinery, etc, as usual. And as usual, the job is yours', we are there to help you with it.
Site visits by us in advance are generally unnecessary, and are done rarely: As a rule we do not come out to look at your site first, as doing so is generally unnecessary, and to do so regularly would slow our services and response time down immensely, and add undue cost to our services. If on ocassion we do visit first as a favour to you, or we happen to be back on a site that we had previously provided you service at, it does not change our stated position that we wll not be held to any greater level of responsiblity than if we hadn't visited, just for having done so. All decisions are still yours to make, in terms of machinery, etc, as usual. And as usual, the job is yours', we are there to help you with it.7.Machine Breakdowns: In the event that we have a machinery breakdown at any point after our arrival, you won't cancel the service assignment, but will allow us to attempt to repair the problem on site, and failing that we will go and get a replacement machine with something identical, or in the same size/type category, or as close a match as is possible, based on what is available locally. Of course we will not charge you for the downtime, or any additional float fees.
Machine Breakdowns: In the event that we have a machinery breakdown at any point after our arrival, you won't cancel the service assignment, but will allow us to attempt to repair the problem on site, and failing that we will go and get a replacement machine with something identical, or in the same size/type category, or as close a match as is possible, based on what is available locally. Of course we will not charge you for the downtime, or any additional float fees.8.We are not responsible for any direct or consequential issues impacting you or your project as a result of any rescheduled service appointments by us, delays of any sort or due to any reason, etc: No credits or refunds should be expected to be offered, no back-charges are applicable, or any other discounts or reimbursements will be considered, for any reason, for compensation for any direct or consequential set backs or extra costs due to an event in relation to our services, including delays in delivery of equipment or services, rescheduling, machine breakdowns, an absent operator (due to sickness, or other) and so forth. We reserve the right to on occassion offer on our own initiative a compensatory bonus of some sort entirely of our own volition.
We are not responsible for any direct or consequential issues impacting you or your project as a result of any rescheduled service appointments by us, delays of any sort or due to any reason, etc: No credits or refunds should be expected to be offered, no back-charges are applicable, or any other discounts or reimbursements will be considered, for any reason, for compensation for any direct or consequential set backs or extra costs due to an event in relation to our services, including delays in delivery of equipment or services, rescheduling, machine breakdowns, an absent operator (due to sickness, or other) and so forth. We reserve the right to on occassion offer on our own initiative a compensatory bonus of some sort entirely of our own volition.We want you to be happy; we’ll do our best to avoid any undesired machine contact with structures and other property, but it is inevitable this will happen from time to time. We apologize in advance for this, but it should be expected that very likely almost every day and on every booking, inevitably you could incur some cost to fix or replace something that you hadn’t intended to or had hoped not to. We're sorry for that, but that is to be expected, it's the nature of this kind of work. Never will we contemplate any compensation for any such "damages" or consequences of the machinery’s operation. Any experienced contractor will know well in advance to expect some such issues and will build into his budget room for that.
10.All bookings must be done through dispatch: Please remember that any time you want to order service call our Customer Service numbers and don't call or do a booking through any OnDemand machine operator. Doing so usually ends up causing problems. Dispatch does great work, they keep the schedule straight and avoid overbookings - that's what they are paid to do, so let's let them do it.
All bookings must be done through dispatch: Please remember that any time you want to order service call our Customer Service numbers and don't call or do a booking through any OnDemand machine operator. Doing so usually ends up causing problems. Dispatch does great work, they keep the schedule straight and avoid overbookings - that's what they are paid to do, so let's let them do it.11.Requests for a Specific Operator: If you prefer a particular operator for future bookings, feel free to make your request know to dispatch when you call in to do your booking and dispatch will try to accommodate your requests. But please realise that sometimes the schedule can change and you may have to accept the fact that we may have to send you someone else after all, someone who is available at the time you need service.
Requests for a Specific Operator: If you prefer a particular operator for future bookings, feel free to make your request know to dispatch when you call in to do your booking and dispatch will try to accommodate your requests. But please realise that sometimes the schedule can change and you may have to accept the fact that we may have to send you someone else after all, someone who is available at the time you need service.12.Hold-backs and back-charges are not acceptable: We are not contractors, but hourly service-providers, and so therefore we do not hire subcontractors or trades or supply any materials to any site. Because of that fact there is no risk to the property owner or the general contractor of any chance of anyone applying to them for any claim of unpaid bill against us (ie a lien), so there is no need ever for a hold-back to protect from this potential situation.
Hold-backs and back-charges are not acceptable: We are not contractors, but hourly service-providers, and so therefore we do not hire subcontractors or trades or supply any materials to any site. Because of that fact there is no risk to the property owner or the general contractor of any chance of anyone applying to them for any claim of unpaid bill against us (ie a lien), so there is no need ever for a hold-back to protect from this potential situation. So no customer will under any circumstance attempt to do a hold-back or a back-charge. This is so for COD onsite or deferred-COD/account customers.
13.Rentals and other extra charges: How a rental that is provided by your machine operator differs from a rental coming though our rental division (without operator), in terms and charges. Also other less-commonly applied charges are also discussed here. We don't believe in surprises, and this explanation will help to prevent any.
Rentals and other extra charges: How a rental that is provided by your machine operator differs from a rental coming though our rental division (without operator), in terms and charges. Also other less-commonly applied charges are also discussed here. We don't believe in surprises, and this explanation will help to prevent any.
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