OnDemand

new logo to go here

Bobcat Service Division

with-operator rentals, excavation services

In this entire website, and certainly in this Policies section specifically, and in our work orders and other paperwork agreements that you will sign on your jobsite, when we speak of "you", unless otherwise clearly stated we are referring to you as the customer whom we are performing services for, primarily compact excavation equipment rentals, along with the operator running such machinery on your behalf.

We may use the terms customer or contractor interchangeably with each other and the pronoun "you", for our purposes and the purposes of these policies, all mean he same thing.

In all cases you, our customer, are a contractor (really a general contractor) who is ordering materials, hiring sub-trades/sub-contractors, and services (of which we are an example of one), handling all planning and related responsibilities for the project or phase (as relates to our provision of service) from the earliest phases (engineering/drawings), to planning, through permits stage, to execution (including such work phases as demolition, excavation, building and finishing stages), including safety aspects, clean-up/disposal, and payment of all hired parties and suppliers (or at least us).

We will only work for contractors.  Anyone who has requested our service, our customer,  is for our purposes at least, viewed by us as a contractor.  This is true even for a homeowner who is attempting a do-it-yourself project, and whether he or she has any prior construction experience.  If you are such (a homeowner or commercial property owner) and are attempting a project yourself without the benefit of hiring a general contractor, then you are yourself the de facto general contractor for this project and take on all such responsibilities, and should be adequately educated to tackle such an endeavor. If you aren’t, we would suggest here that you do not attempt the general contracting yourself.  

If the customer is also the property owner (or property manager representing the property owner(s)), be it known that that individual, company or other organization is also the contractor of record as far as we are concerned (and you agree with such a position and designation), and will take on all responsibilities typical of a contractor or general contractor.  (Meaning, for example, that even a homeowner who has a landscaping project in mind – replacing a driveway, for instance – and has opted to forgo the benefits of hiring a contractor, but is taking on such a project him or herself, he/she is the defacto general contractor. We are simply serices providers to them, not contractors ourselves. 

For the record, when the contractor is working on behalf of a client for the work being done on site, as is typically the case (such as the owner or lease-holder of the property) we will only ever take direction or have important dialogue regarding the site and work being done from you, the customer named on the work order and generally the same as who made the booking in the first place, and not other parties, like the property owner.  This keeps the chain of command clear.  Direct your client to not interfere with this please - make all requests of us come from you and never them.

Secondary Service Policies - Expanded Details:

2. Clarifying who the customer / contractor is