OnDemand
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Bobcat Service Division
with-operator rentals, excavation services
If you prefer a particular operator for future bookings, feel free to make your request know to dispatch (not the operator himself directly - dispatch needs to know this), but bear in mind that such requests are not always possible to accommodate and to wait on a particular operator may delay your site’s work considerably.
Dispatch will try to accommodate your requests for a specific operator when possible, but please be advised that when a booking is made days in advance, much can happen to the schedule in the meantime that can affect it and what may have seemed possible at one point may not be later, in terms of supplying you a particular operator, as requested.
You have to accept the fact that we will send you whomever is available at the time you need us, and whatever is also practical from a distance/location standpoint, and whomever has access to the requested machinery (not all branches carry exactly the same machines, or all sizes and types), and so forth.
No branch has their own customers, nor does any one customer have any guarantee of being served by any one particular branch or operator.
Operator satisfaction guarantee
On a related point - that of operators - should you have our operator and machine arrive and you determine that you cannot work with that particular operator, you must call in to dispatch promptly to register your complaint. We point this out only for the sake of being thorough. We have not had a customer call in to complain about an operator not working out for him for over 10 years, and that represents tens of thousands of jobsites over that period. So the chance of this happening is highly unlikely. Our operators are experts, well experienced, skilled and great to get along with (click here for more on that), but for the record, we do offer a guarantee to that effect - that you will like the operator and that he will provide you the skilled services that we claim here in this website. However, if that is not the case, your obligation is to make your concern/complaint known to dispatch within the first 2 hours of his arrival on site - more than enough time for you to tell if the operator is what you are looking for. In all fairness, however, you should (must) always express first your concerns with the operator on site himself, so that he can potentially address the situation. If after an hour, but before 2 hours of his being there, you determine that you can't work things out with him, call in to disptach and we will look to send you a substitute (if readily available) or rebook you for a future point (ideally our first available timeslot) with a new operator. In such cases, we will stop the clock then (and all charges) and resume the time-charges upon the arrival of the new operator. If we cannot accomodate you with a new operator within a timeframe that works for you, we will have your existing operator pack up (if that is your wish) and leave (with the equipment) and you will be free to call in someone else or make whatever other arrangements you prefer, with no obligation to us to have us back - provided you pay your float fee and actual time on site to that point (under such circumstances we would usually dispense with any rental charges or daily minimum number of hours) to the operator, as he will provide you with a COD bill.
Secondary Service Policies - Expanded Details:
11. Request for a specific operator
