OnDemand
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Primary Service Policies - Expanded Details:
5. Operator's Day-Before Call
Bobcat Service Division
with-operator rentals, excavation services
Sub-point 2: Rain Policy
additional details -
Our rain policy (and other major weather issues, like snow, extreme weather conditions), as it relates to your immediate booking (ie for tomorrow), and our general policy on rain for future bookings.
Our general policy is that we work in any weather. Unless it is truly unsafe or dangerous to be outside in the extreme weather (hurricane, intense lightning, extreme cold) or we deem the road conditions too dangerous to safely float our machinery (ie snowing/snow covered roads, icy), we’ll be there and we’ll work. Even in the rain, and 0right through the rain. Most of our machines are covered at least, and enclosed in some cases. And we dress for it.
Whether you and your labourers and trades can manage it outside is another issue, as is the ground and traction conditions for what you hope to accomplish.
So, since we as an organization cover such a large service area and weather can be quite different even in nearby areas (raining south of Bloor, but sunny just north of Eglinton, for instance), we will just about never be the ones to call it off or suggest we not work on a given day. That is your decision, and up to you so request a postponement.
Our normal policy is that if is actually raining (not just threatening it in the forecast, or dark skies) in the morning at your site, and if you call your operator and catch him before he has left his yard with your equipment, and ask him to postpone to another day, he’ll normally accept that. (We'll never make that call or initiate a suggestion of postment, under almost any circumstances - our mission is always to go to the jobsite, every day.) And that time for you to call us, your operator, is normally 6:30 to about 7 AM for most branches heading out to most jobsites within their home territory.
However, if you call to late (ie after 7 o’clock) or he has left the yard and on his way to your site, it will be too late and he is yours for the morning (as in, since the minimum hours plus float will be charged, you may as well use him for the morning or at least for as much as you can to get your value for the money you are spending/have spent regardless).
You'll want to make that call to him directly to call him off rather than call through dispatch at 6 or 7 AM - a direct call to him is much more effective and certain; please don't call dispatch under those circumstances. So there's another good reason for you and he to have exchanged numbers on his call to you the day before.
Better yet, rather than rely on our standard policy, as just outlined (the 7 AM cut off time for calling off your operator), why not have a look at the forecast the day before and when you and he talk discuss the contingency plans – decide on what the time will be you’ll call him off if that be necessary - it doesn't have to be 7 AM, could be earlier or later, or whatever the plans are that the two of you work out together.
